Recover your Login ID

If you forget your Login ID, follow the steps below to recover it. If you have your Login ID but forgot your password, see Reset your password.

To recover your Login ID:

  1. Open Aspen.
  2. On the Login pop-up, click Trouble logging in. The 'Trouble logging in' pop-up appears.
  3. Trouble logging in pop-up with options

  4. Notes:

    • If you have multi-factor authentication enabled, click the X in the top-right corner to close the MFA pop-up.

    • If your district doesn't allow you to recover your Login ID using this method, you will see the following pop-up instead.

      Trouble logging in pop-up without options

      Click Close, and contact your school for assistance.
  5. Click Retrieve your Login ID. The following pop-up appears.
    • Aspen Recover Login ID pop-up
  1. At Provide an email address, type your email address. This must be the address associated with your Aspen account.
  2. Click Recover Login ID.
  3. Open your email account.
  4. Open the message with the subject "Login Retrieve Request" to find your Login ID.

Return to Aspen, and log in using your credentials.